Cancellation conditions:

All cancellations must be made in writing.
a) In case of non-utilization
b) the individual guest is obliged to provide the contractual services,
for the overnight stay arrangement incl. breakfast=80
for half board=70
for full board=60
of the agreed price for the duration of the reservation.
The Hotel is obliged in good faith to rent out unused rooms to other parties in order to avoid cancellations.
c) The following cancellation and rebooking deadlines apply to group reservations made by tour operators and travel agencies:
up to 42 days before arrival = cancellation free of charge
until 28 days before arrival = payment of 50% of the agreed price.
If cancellation is made later than four weeks before arrival or if the number of participants decreases by more than 10 % according to the agreement, the customer shall pay 80 % of the agreed price for the missing number of participants, provided that the rooms in question cannot be rented to other guests.
Insofar as the hotel has incurred additional special costs due to the order, these shall be reimbursed in full by the customer.

GENERAL TERMS AND CONDITIONS

Dear guest!

We will make every effort to make your stay as pleasant as possible. This includes knowing exactly what services we provide, what we stand for and what obligations you have towards us. Therefore, please note the following general terms and conditions, which regulate the contractual relationship between you and us and which you accept with your booking.

1. conclusion of the contract

The contract is concluded as soon as the room(s) is/are ordered and confirmed, or if a confirmation is no longer possible for time reasons, is/are made available. The ordering party is jointly and severally liable for all obligations arising from this contract.
Group and tour operators must provide the exact list of participants up to three weeks before arrival. A change in the number of rooms plus/minus 10 % is possible free of charge up to three weeks before arrival.

2. arrival and departure

Unless otherwise agreed in writing, the room cannot be occupied before 11:00 a.m. on the day of arrival and must be returned by 10:00 a.m. on the day of departure. If you leave before 18:00, half of the room price is payable, after 18:00 the full room price is payable.
Reserved rooms must be occupied by 18:00 at the latest.
If this has not been done, the hotel can dispose of the room,
unless a later arrival time has been expressly agreed.

3. services and prices

The contractual services result from the information in the reservation confirmation.
The agreed prices are inclusive prices.
Any increase in VAT after conclusion of the contract shall be borne by the client.
If there are more than four months between conclusion of the contract and arrival,
the hotel reserves the right to change prices without prior notice
All price indications are in Euro.

4. payments

For the reservation, the hotel can demand an advance payment of 50% of the agreed price.
If the hotel as a tour operator offers package tours, only 10 %, max. 256,- € per person, can be demanded as advance payment.
If the hotel demands a higher advance payment in these cases, the payments made are protected against insolvency in accordance with § 651 K BGB.
The security certificate must be sent with the confirmation of reservation after receipt of payment.
If this advance payment is not received in the hotel's account within two weeks of being requested to do so, the hotel shall be entitled to rescind the contract.
The withdrawal must be communicated immediately.
Unless otherwise agreed in writing between the partners, payment shall be made in cash, at the latest upon departure. If an agreement has been made for payment against invoice, the customer shall pay the invoice no later than 10 days from the invoice date.

5. resignation

All withdrawals must be made in writing.
a) In case of non-utilization
b) the individual guest is obliged to provide the contractual services,
for the overnight stay arrangement incl. breakfast=80
for half board=70
for full board=60
of the agreed price for the duration of the reservation.
The Hotel is obliged in good faith to rent out unused rooms to other parties in order to avoid cancellations.
c) The following cancellation and rebooking deadlines apply to group reservations made by tour operators and travel agencies:
up to 42 days before arrival = cancellation free of charge
until 28 days before arrival = payment of 50% of the agreed price.
If cancellation is made later than four weeks before arrival or if the number of participants decreases by more than 10 % according to the agreement, the customer shall pay 80 % of the agreed price for the missing number of participants, provided that the rooms in question cannot be rented to other guests.
Insofar as the hotel has incurred additional special costs due to the order, these shall be reimbursed in full by the customer.

6. liability

The contractual partner of the hotel or the guest as such or as host is fully liable to the hotelier for damages caused by himself or his guests. Any use of the rooms provided that deviates from the contract entitles the hotel to terminate the contract without notice. This shall not reduce the claim to the agreed remuneration.
The Hotel reserves the right to withdraw from the contract if the provision of the service has become impossible due to force majeure or industrial action, without this giving rise to claims for damages. The hotel shall be liable for items brought in in accordance with the provisions of the BGB. Liability is excluded if the room or the containers from which items were stolen were unlocked. Liability for valuables shall only be assumed if they are deposited at the reception desk against receipt. Money is also to be deposited against receipt at the reception.
The hotel is liable for the correctness of the description of services in brochures and for the proper provision of the contractually agreed services. The hotel is not liable for the services of the hotels it has arranged.

7. final provisions

In commercial transactions, the place of performance and place of jurisdiction is the registered office of the hotel. Oral agreements shall only become effective after the Hotel has confirmed them in writing.
Should individual provisions of these General Terms and Conditions be invalid, this shall not affect the validity of the other provisions.